Contact Support

If you would like to contact support, click the round question mark icon at the top-right of the application. A new “Submit Feedback” dialog will appear.

  • Enter a short title/subject (e.g. issues with redaction)
  • (optional) Add additional comments
  • (optional) Check the box to “upload my logs”. These are important to help troubleshoot any issues. The log file is text only and does not include any images or video.
  • (optional) Check the box for “Upload my video” to securely upload your video to Sighthound’s servers for review. Typically, there’s no need to do this unless * * requested by Sighthound’s support team.
  • Enter your email address and click the Submit button.
  • Sighthound will receive your request and reply to your email shortly.

Contact Support Modal

If you prefer to skip the above form, you can send an email to support@sighthound.com. If you encounter issues and require assistance in troubleshooting, a rotating log file named main.log is kept in the application data directory.

The data directory can be found in either one of these two directories:

Sighthound Redactor Desktop Users

  • C:\Users\<username>\AppData\Roaming\Sighthound Redactor

Sighthound Redactor Client/Server Users

  • C:\ProgramData\Sighthound Redactor

Note: you will need to make hidden folders visible to reach these locations:

Show hidden folders on Windows:

  • Open Folder Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
  • Click the View tab.
  • Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.